Returns & Refunds

Support: support@theraground.shop

At TheraGround™, our products are designed to help people sleep deeper, wake up with less pain, and support nervous system recovery through grounding.

Grounding is not an instant fix. Your body needs time to respond.
For this reason, we require a minimum 14-day usage period before any return is eligible.

If you are not satisfied with your purchase after 14 days of use and within 60 days of delivery, you may request a return by contacting support@theraground.shop.

Order Cancellation Policy

All order changes or cancellations must be requested within 24 hours of purchase.

After 24 hours, orders will already be in processing or fulfillment and cannot be canceled.

Approved cancellations made within the 24-hour window will be refunded within 7 business days.

60-Day Money-Back Guarantee

We offer a 60-Day Money-Back Guarantee, subject to the following conditions:

  • The product must be used for a minimum of 14 days

  • Return requests must be submitted within 60 days of delivery

  • Shipping fees (if applicable) are non-refundable

To initiate a return, contact our support team via the Contact Us page or email support@theraground.shop.

To avoid delays, please include:

  • Your Order Number, or

  • The name and email address used at checkout

Returns submitted without proper order identification may be delayed or denied.

Damaged or Defective Items

We carefully inspect and package all products before shipment.

An item is considered damaged only if:

  • It arrives with a manufacturing defect, or

  • The product itself is physically broken

Cosmetic damage to outer packaging (such as dented or scuffed boxes) is not considered damage if the product remains functional.

If your item arrives damaged:

If approved, a replacement will be issued at no cost.

We do not refund, replace, or accept returns for damage caused by:

  • Normal use

  • Wear and tear

  • Improper setup

  • Misuse or modification

Shipping & Delivery Responsibility

While we work to deliver orders promptly, TheraGround™ is not responsible for shipping or delivery delays caused by:

  • Carriers

  • Customs processing

  • Weather

  • Other factors outside our control

For delivery issues, customers must contact the courier directly.

We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and we are not notified within 24 hours, the order is not eligible for:

  • Reshipment

  • Refund

Please review your address carefully before placing your order.

Policy Updates & Acceptance

We reserve the right to update or modify this Return & Refund Policy at any time.

It is the customer’s responsibility to review the most current version before purchasing.

By purchasing and using TheraGround™ products, you agree to the terms outlined above.